Citrix (Workspace) Issue

Incident Report for WesternU

Resolved

This issue has been resolved.

Posted Apr 23, 2026 - 09:44 PDT

Update

We implemented the necessary changes to resolve the pop-up, however it is still appearing. We have opened a support case with Citrix and are working with them to investigate and resolve the issue. In the meantime, please continue to click “OK,” as you should still be able to proceed and use the system without interruption.

Posted Apr 22, 2026 - 13:17 PDT

Investigating

We are aware of an issue affecting our Citrix (Workspace) environment. After signing in and selecting a application to use, you may encounter a pop-up stating: "Your corporate Citrix environment is currently unsupported. Please contract your IT department to resolve any support related issues." You may be able to click OK on this pop-up and continue on as normal.

Posted Apr 18, 2026 - 10:02 PDT

This incident affected: Miscellaneous (Miscellaneous).