All Systems Operational

University Networks Operational
eduroam (wireless) ? Operational
Pomona Campus Operational
North Central Spay & Neuter Center Operational
Rancho Mirage Operational
COMP-Northwest ? Operational
Oliver Station Operational
VPN - GlobalProtect Operational
CHS-Northwest ? Operational
Village at Indian Hill Operational
MBVA Lebanon Operational
Academic Services Operational
Canvas Operational
Elentra ? Operational
EDU Rotations Operational
Mediasite ? Operational
Top Hat Operational
Administrative Services Operational
Banner ? Operational
Cognos Operational
Raiser's Edge Operational
bswift ? Operational
Misc. Operational
ADP Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Operational
Self Service (Banweb) Operational
My.WesternU.edu (previously YOU Portal) ? Operational
Intranet Operational
www.westernu.edu Operational
Telecom ? Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft ? Operational
Slate (apply.westernu.edu) ? Operational
Qualtrics Operational
Jamf (Apple Management) ? Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

TeamDynamix Scheduled Maintenance - Delayed Emails Sep 5, 2025 21:00 - Sep 6, 2025 07:00 PDT

TeamDynamix (support.westernu.edu) will be doing system maintenance starting Friday, September 5 at 9:00 PM (PT) through Saturday, September 6 at 7:00 AM (PT).

During this time, emails from our ticketing system may be delayed. If you submit a ticket, you might not get an email right away, however, everything should catch up once the maintenance is completed.
Posted on Aug 28, 2025 - 15:03 PDT
Aug 29, 2025

No incidents reported today.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Epic Launching Issue
Resolved - Epic access is fully restored.
Aug 21, 16:47 PDT
Update - As of 9:28 AM PST, Ochin has reported that the issue impacting EPIC Production access should be resolved.

To ensure proper functionality, users are advised to: Completely exit out of EPIC Production, relaunch their browser, and restart their PC if necessary.

If issues persist, please confirm that the reported error occurred after the 9:28 AM fix and the above troubleshooting steps have been fully completed before contacting TechSupport.
Aug 21, 10:09 PDT
Monitoring - Ochin (Epic) has currently reported intermittent issues with launching Epic via Citrix. The issue was resolved earlier this morning but has presented itself again for a number of individuals. There is no current ETA for a resolution, but we will continue to update as more information becomes available.


Who/what is affected?
Users who launch EPIC via Citrix
Aug 21, 08:56 PDT
Aug 20, 2025

No incidents reported.

Aug 19, 2025
eTranscript Issues
Resolved - eTranscipt is confirmed operating normally.
Aug 19, 11:53 PDT
Investigating - We are currently experiencing an issue with eTranscript where orders are getting stuck. We are investigating the issue.
Aug 18, 13:58 PDT
my.westernu.edu Outage
Resolved - Access to My.WesternU.edu is confirmed working.
Aug 19, 11:51 PDT
Monitoring - my.WesternU.edu appears to be functioning normally now. The vendor's status page still shows degraded performance, however we are not experiencing issues. We will continue to monitor and report.
Aug 18, 11:41 PDT
Identified - Per the vendor:

[my.westernu.edu] is currently experiencing degraded service. [Our] engineers identified the issue, are taking remediation actions and will provide further updates
Aug 18, 09:09 PDT
Investigating - We are currently investigating this issue.
Aug 18, 09:00 PDT
Aug 18, 2025
Aug 17, 2025
Banner & Related Systems Extended Maintenance - August 2025
Completed - The scheduled maintenance has been completed.
Aug 17, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 20:01 PDT
Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Aug 13, 14:55 PDT
Aug 16, 2025

No incidents reported.

Aug 15, 2025
Examplify Maintenance Service - August 2025
Completed - The scheduled maintenance has been completed.
Aug 15, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 18:00 PDT
Scheduled - ExamSoft will perform scheduled maintenance on the ExamSoft Legacy Portal starting at 6 p.m. PT on Friday, August 15, 2025. During the maintenance window, users may not be able to log in to Examplify, perform downloads or uploads for exams for Legacy Portal, or access the Student or Exam Maker portals.

The maintenance will take four hours with approximately two hours of downtime, after which all services and features will be restored and available.
Jul 28, 11:27 PDT
Monthly IT Patch Maintenance - August 2025
Completed - The scheduled maintenance has been completed.
Aug 15, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 18:00 PDT
Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Aug 13, 14:53 PDT
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