WesternU Status

Wireless Issue

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 2026 - 10:51 PST

Investigating - We’re still experiencing some issues with wireless and are continuing to actively work on a resolution.
Jan 18, 2026 - 09:27 PST

Monitoring - Clients are authenticating again and we are monitoring the situation.
Jan 17, 2026 - 16:05 PST

Identified - We are currently experiencing an issue with wireless connectivity that may cause your device to disconnect when roaming between access points. If this occurs, you may need to reconnect to the network manually. We are actively working with our vendor to resolve the problem as quickly as possible. In the meantime, we recommend remaining in a stationary location when feasible to help prevent your wireless connection from dropping.
Jan 17, 2026 - 14:30 PST

University Networks Operational

eduroam (wireless) Operational

Pomona Campus Operational

North Central Spay & Neuter Center Operational

Rancho Mirage Operational

COMP-Northwest Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Village at Indian Hill Operational

MBVA Lebanon Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Top Hat Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

My.WesternU.edu (previously YOU Portal) Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Jamf (Apple Management) Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 19, 2026

No incidents reported today.

Jan 18, 2026

Unresolved incident: Wireless Issue.

Jan 17, 2026

Jan 16, 2026

Monthly IT Patch Maintenance - January 2026

Completed - The scheduled maintenance has been completed.
Jan 16, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 18:00 PST

Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Jan 16, 10:30 PST

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

my.westernu.edu Slowness

Resolved - Performance of My.WesternU.edu is at expected levels.
Jan 12, 16:54 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 15:50 PST

Investigating - Some customers are experiencing slowness and some cards may not load on my.westernu.edu. This is a vendor related issue, and we are awaiting their investigation and updates.
Jan 12, 15:08 PST

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

Completed - The scheduled maintenance has been completed.
Jan 8, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 21:00 PST

Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Jan 8, 12:41 PST

Banner 9 - Unavailable

Resolved - Resolving Banner 9 Responding issue from 1/7.
Jan 8, 11:30 PST

Monitoring - Banner 9 is now operational.

This issue will be monitored until the end of business day.
Jan 7, 10:42 PST

Investigating - Banner 9 is experiencing responding issues and is currently being investigated.
Jan 7, 10:18 PST

Jan 7, 2026

Jan 6, 2026

Completed - The scheduled maintenance has been completed.
Jan 6, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 22:00 PST

Google Apps Certificate Issue

Resolved - Certificate has been updated. Issue resolved.
Jan 6, 08:57 PST

Identified - We are ware of a certificate issue that is affecting the ability to login to the WesternU Google apps suite. We are actively working to resolve this as quickly as possible.
Jan 6, 08:20 PST

Jan 5, 2026

No incidents reported.