WesternU Status

All Systems Operational

University Networks Operational

eduroam (wireless) Operational

Pomona Campus Operational

East Valley Clinic Operational

Rancho Mirage Operational

COMP-Northwest Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Top Hat Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

My.WesternU.edu (previously YOU Portal) Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Jamf (Apple Management) Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Elentra Infrastructure Upgrade Dec 3, 2024 05:00-05:30 PST

Elentra will be upgrading its infrastructure, which means you can look forward to enhanced performance, security, and a more reliable platform experience overall. As part of this upgrade, we will need to schedule a maintenance window of approximately one hour and 30 minutes. During this time, access to your Elentra environment will be temporarily unavailable.
Posted on Nov 20, 2024 - 12:10 PST

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

Microsoft Teams - Misc. Issues

Resolved - Microsoft has provided the following update regarding the image preview issues in the Teams desktop app:

"We've developed and begun validating a fix that'll repair the code regression, in order to remediate impact. We anticipate that the fix will be validated and ready for deployment by December, 2024."

WesternU IT will Resolve this incident as Microsoft will be implementing their resolution shortly.
Nov 18, 10:27 PST

Monitoring - Microsoft has reported issues with Teams on their Service Health dashboard, including issues with image previews and file uploads. Internally, IT has experienced issues with inaccurate notifications and status states. We will monitor the situation and report any new updates or resolutions from Microsoft.
Nov 15, 11:12 PST

Nov 17, 2024

Completed - The scheduled maintenance has been completed.
Nov 17, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 20:01 PST

Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable
Nov 13, 15:17 PST

Nov 16, 2024

Revised Power Outage - Edison

Completed - The scheduled maintenance has been completed.
Nov 16, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 03:00 PST

Scheduled - Electrical equipment at the following locations will soon be maintained. Power will temporarily be shut off to install upgrades or repair the grid.

Date: Saturday, November 16, 2024, from 3:00 AM to 11:00 AM
Outage Reason: SCE Equipment Upgrade

Locations :

291 E 2nd St Pomona,CA 91766 ( TTL )
285 E 2nd St Pomona, CA 91766 ( Old subway )
309 E 2nd St Pomona, CA 91766 (RWC)
401 E 2nd St Pomona, CA 91766 (USC)
450 E 2nd St Pomona, CA 91766 (HSC)
359 E 2nd St Pomona, CA 91766 (AAC)
395 E 2nd St Pomona, CA 91766 (Old Bookstore/BBC)
Esplanade between Gibbs and Ethan Allen Park

This outage should not impact any IT applications or services.

Desktop computers are setup to power back-on once power is restored. Laptop computers will gracefully shut off when battery runs out. If you have any concern with any IT equipment, please feel free to power it down before the outage*, but most equipment should not require any special attention.

*If you power down a computer before 6PM it may still wake up to install updates for the traditional monthly maintenance window scheduled for 10/15, or in some less common situation, the PC may not be able to wake up and the device may miss updates.

If you have any questions about IT equipment, please contact TechSupport at 909-469-5432. If you have any questions about non-IT electrical equipment, please contact Facilities at 909-469-5258.
Nov 15, 22:22 PST

Nov 15, 2024

Scheduled Power Outage - Edison

Completed - Edison rescheduled maintenance for 3AM to 11AM on 11/16.
Nov 15, 22:19 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:00 PST

Scheduled - Electrical equipment at the following locations will soon be maintained. Power will temporarily be shut off to install upgrades or repair the grid.

Date: Friday, November 15, 2024, Beginning at 10:00 PM until Saturday, November 16, 2024, 7:30 AM
Outage Reason: SCE Equipment Upgrade
Locations :

291 E 2nd St Pomona,CA 91766 (TTL )
285 E 2nd St Pomona, CA 91766 (Old subway )
309 E 2nd St Pomona, CA 91766 (RWC)
401 E 2nd St Pomona, CA 91766 (USC)
450 E 2nd St Pomona, CA 91766 (HSC)
359 E 2nd St Pomona, CA 91766 (AAC)
395 E 2nd St Pomona, CA 91766 (Old Bookstore/BBC)
Esplanade between Gibbs and Ethan Allen Park

This outage should not impact any IT applications or services.

Desktop computers are setup to power back-on once power is restored. Laptop computers will gracefully shut off when battery runs out. If you have any concern with any IT equipment, please feel free to power it down before the outage*, but most equipment should not require any special attention.

*If you power down a computer before 6PM it may still wake up to install updates for the traditional monthly maintenance window scheduled for 10/15, or in some less common situation, the PC may not be able to wake up and the device may miss updates.

If you have any questions about IT equipment, please contact TechSupport at 909-469-5432. If you have any questions about non-IT electrical equipment, please contact Facilities at 909-469-5258.
Nov 7, 16:40 PST

Monthly IT Patch Maintenance - November 2024

Completed - The scheduled maintenance has been completed.
Nov 15, 20:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:00 PST

Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Nov 13, 15:14 PST

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

Network Improvement / Possible Outage - November 2024

Completed - The scheduled maintenance has been completed.
Nov 11, 12:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 09:00 PST

Scheduled - A network improvement maintenance window has been scheduled.

This improvement should not impact WesternU services. However, please be aware that there could be intermittent loss of connection at times. This disruption may impact various services, including but not limited to LMS access, network drives, phone systems, internet access, GlobalProtect, and eduroam connections.
Nov 4, 11:46 PST

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

www.westernu.edu Issue

Resolved - This incident has been resolved.
Nov 7, 12:55 PST

Identified - The main website is back up, however subpages are still being addressed. Active work is in progress.
Nov 7, 12:27 PST

Investigating - We are currently investigating this issue.
Nov 7, 12:00 PST

Nov 6, 2024

No incidents reported.