Pomona Power Outage
Identified - The WesternU campus is experiencing a major power failure. Some buildings and facilities are affected (AAC, PCC, VMC, NSC VPC). There is NO immediate need for an evacuation if there is sufficient light in your affected building, however you may move to a building with power. PCC is not included with this protocol, please refer to PCC Power Failure Protocol. LATEST SCE Restoration Estimate: 8:30pm. Follow instructions from WesternU officials or local authorities. You will be notified when the power has been restored.
Nov 19, 2025 - 17:34 PST
Investigating - Power is out in the following buildings: PCC, VMC, VPC, AAC, NSC
Nov 19, 2025 - 16:32 PST
University Networks Operational
eduroam (wireless) ? Operational
Pomona Campus Operational
North Central Spay & Neuter Center Operational
Rancho Mirage Operational
COMP-Northwest ? Operational
Oliver Station Operational
VPN - GlobalProtect Operational
CHS-Northwest ? Operational
Village at Indian Hill Operational
MBVA Lebanon Operational
Academic Services Operational
Canvas Operational
Elentra ? Operational
EDU Rotations Operational
Mediasite ? Operational
Top Hat Operational
Administrative Services Operational
Banner ? Operational
Cognos Operational
Raiser's Edge Operational
bswift ? Operational
Misc. Operational
ADP Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Major Outage
Self Service (Banweb) Operational
My.WesternU.edu (previously YOU Portal) ? Operational
Intranet Operational
www.westernu.edu Operational
Telecom ? Operational
Electricity Major Outage
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft ? Operational
Slate (apply.westernu.edu) ? Operational
Qualtrics Operational
Jamf (Apple Management) ? Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Monthly IT Patch Maintenance - November 2025 Nov 21, 2025 18:00-20:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 2025 - 16:08 PST
Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Nov 19, 2025 - 16:07 PST
Nov 19, 2025

Unresolved incident: Pomona Power Outage.

Nov 18, 2025
Elentra Access Issues
Resolved - Elentra has provided the following update:

"Cloudflare, a global provider of internet services, has confirmed that the technical issues experienced earlier today are now resolved and Elentra service is now fully operational."
Nov 18, 11:40 PST
Identified - Elentra has reported the following regarding theirserver disruption:

As of earlier today, some users may have experienced intermittent challenges accessing Elentra.

Cloudflare, a global provider of internet services, is currently experiencing a technical issue that is affecting services across the Internet, including Elentra.

• What is happening: Users may find that Elentra is intermittently unavailable.
• Status: Cloudflare has identified the issue and their team is actively working to resolve it.

Elentra will provide an update as soon as we have confirmation that the issues have been resolved.
Nov 18, 08:25 PST
Nov 17, 2025

No incidents reported.

Nov 16, 2025
Banner & Related Systems Emergency Maintenance - November 2025
Completed - The scheduled maintenance has been completed.
Nov 16, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 21:00 PST
Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Nov 14, 09:29 PST
Nov 15, 2025
Nov 14, 2025
Pomona Power Outages
Resolved - This incident has been resolved.
Nov 14, 13:24 PST
Monitoring - Power has been restored in all buildings. Please report any outages to ISS@westernu.edu.
Nov 14, 10:45 PST
Update - Confirming that the following buildings are currently without power: AAC, NSC, VMC, and PCC. The PCC is currently on a backup generator.
Nov 14, 10:31 PST
Investigating - We have reports of power outages in AAC and PCC.
Nov 14, 10:10 PST
Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
TeamDynamix Performance Degradation (support.westernu.edu)
Resolved - TeamDynamics has resolved the issues with Work Management.
Nov 10, 14:00 PST
Investigating - An update from TeamDynamics: "We want to provide an update regarding the performance issues affecting our application.

As shared earlier, we deployed a fix intended to resolve the degradation. Unfortunately, the fix did not produce the expected improvements, and we are still seeing performance challenges.

Our team is actively investigating the issue with high priority. We are exploring additional solutions and working diligently to identify and address the root cause. We understand how critical our service is to your operations and deeply regret the inconvenience this is causing.

We will continue to keep you informed with regular updates and will notify you as soon as we have more information or a confirmed resolution. Once we restore service, we will provide additional information on root cause."
Nov 10, 11:15 PST
Identified - TeamDynamics- "We have identified the issue and are actively working to develop a fix for the Work Management performance degradation. We'll continue to provide updates as we know more about estimated resolution time."
Nov 10, 08:13 PST
Investigating - TeamDynamics is currently investigating reports of performance degradation. Their team is actively working to identify the cause and will provide updates as more information becomes available.
Nov 10, 07:40 PST
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
support.westernu.edu Slowness
Resolved - This incident was resolved by TeamDynamix around 12PM PT.
Nov 6, 14:16 PST
Update - TeamDynamix is acknowledged there is an issue and are investigating: https://status.teamdynamix.com/incidents/c6hr6gf8fddj
Nov 6, 10:49 PST
Investigating - We have observed that support.westernu.edu is loading very slowly. This is a hosted application and TeamDynamix's own status page has not provided any updates yet.
Nov 6, 10:44 PST
Nov 5, 2025

No incidents reported.

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