Update - WU-Guest wireless access has been restored, though intermittent connectivity issues may still occur. Users may experience a brief delay when connecting or may need to attempt the connection more than once. We are continuing to work with Cisco (sending them logs and working with their support engineers) to fully resolve this issue.
Jan 22, 2026 - 17:32 PST
Jan 22, 2026 - 17:32 PST
Update - The wireless guest portal is still experiencing issues. A meeting is scheduled between a specialist engineer on the vendor (Cisco) side and WesternU IT engineers this morning. We hope to have more information later today.
Jan 21, 2026 - 09:11 PST
Jan 21, 2026 - 09:11 PST
Update - The wireless guest portal is expected to be down the remainder of the work day as any fix would require downtime for the entire wireless system (including eduroam). We will continue to try and identify alternatives and less customer impacting resolutions. We are likely to resolve the issue afterhours when wireless being heavily utilized.
Jan 20, 2026 - 09:47 PST
Jan 20, 2026 - 09:47 PST
Investigating - eduroam is working without issue, but we are still experiencing issues with the wireless guest portal. We are actively working with the vendor to identify and resolve this issue.
Jan 20, 2026 - 08:28 PST
Jan 20, 2026 - 08:28 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 2026 - 10:51 PST
Jan 18, 2026 - 10:51 PST
Investigating - We’re still experiencing some issues with wireless and are continuing to actively work on a resolution.
Jan 18, 2026 - 09:27 PST
Jan 18, 2026 - 09:27 PST
Monitoring - Clients are authenticating again and we are monitoring the situation.
Jan 17, 2026 - 16:05 PST
Jan 17, 2026 - 16:05 PST
Identified - We are currently experiencing an issue with wireless connectivity that may cause your device to disconnect when roaming between access points. If this occurs, you may need to reconnect to the network manually. We are actively working with our vendor to resolve the problem as quickly as possible. In the meantime, we recommend remaining in a stationary location when feasible to help prevent your wireless connection from dropping.
Jan 17, 2026 - 14:30 PST
Jan 17, 2026 - 14:30 PST
University Networks
Degraded Performance
eduroam (wireless)
Degraded Performance
Pomona Campus
Operational
North Central Spay & Neuter Center
Operational
Rancho Mirage
Operational
COMP-Northwest
Operational
Oliver Station
Operational
VPN - GlobalProtect
Operational
CHS-Northwest
Operational
Village at Indian Hill
Operational
MBVA Lebanon
Operational
Academic Services
Operational
Canvas
Operational
Elentra
Operational
EDU Rotations
Operational
Mediasite
Operational
Top Hat
Operational
Administrative Services
Operational
Banner
Operational
Cognos
Operational
Raiser's Edge
Operational
bswift
Operational
Misc.
Operational
ADP
Operational
Clinical Systems
Operational
EPIC
Operational
Axium
Operational
ImproMed
Operational
Campus Services
Operational
Self Service (Banweb)
Operational
My.WesternU.edu (previously YOU Portal)
Operational
Intranet
Operational
www.westernu.edu
Operational
Telecom
Operational
Electricity
Operational
RightFax
Operational
Microsoft 365 Services
Operational
Active Directory Federated Services (Single Sign-On)
Operational
Sharepoint Online
Operational
Outlook Online
Operational
Teams
Operational
Misc.
Operational
Zoom
Operational
Zoom Meetings
Operational
Zoom Video Webinars
Operational
Zoom Chat
Operational
Zoom Cloud Recording
Operational
Third-Party Services
Operational
TeamDynamix (support.westernu.edu)
Operational
ExamSoft
Operational
Slate (apply.westernu.edu)
Operational
Qualtrics
Operational
Jamf (Apple Management)
Operational
Miscellaneous
Operational
Miscellaneous
Operational
Internal API Testing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance