WesternU Status

All Systems Operational

University Networks Operational

eduroam (wireless) Operational

Pomona Campus Operational

North Central Spay & Neuter Center Operational

Rancho Mirage Operational

COMP-Northwest Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Village at Indian Hill Operational

MBVA Lebanon Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Top Hat Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

My.WesternU.edu (previously YOU Portal) Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Jamf (Apple Management) Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 16, 2025

No incidents reported today.

Dec 15, 2025

ExamSoft Incident - Legacy Gateway Download & Upload errors Examplify

Resolved - ExamSoft has confirmed the issue of users being unable to download or upload exams on Examplify has been resolved.
Dec 15, 12:21 PST

Monitoring - ExamSoft has provided the following update:

A fix has been implemented and they are monitoring the results.
Dec 10, 08:49 PST

Investigating - ExamSoft has provided the following notification:

ExamSoft is investigating the issue of users being unable to download or upload exams on Examplify. Their team is actively investigating and working to restore normal service as quickly as possible.
Dec 9, 14:15 PST

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

My.WesternU.edu Cards Interruption

Resolved - The vendor has resolved this incident and we have confirmed everything is working as well.
Dec 12, 09:13 PST

Monitoring - Ellucian has provided an update:

Ellucian engineers worked with their vendor partners to identify the issue impacting Experience cards not appearing in the dashboard for some users. Small improvements have been seen, they continue to work on incremental improvements and they will continue to closely monitor overnight.
Dec 11, 14:35 PST

Update - Ellucian has provided an update:

Ellucian engineers continue working to resolve the issue where Experience cards do not appear in the dashboard for some users. They are working with our vendor partners and will continue to provide updates.
Dec 11, 12:49 PST

Investigating - Ellucian Support has provided the following notification that affects My.WesternU.edu.

Some users have reported intermittent issues with some cards not showing in the dashboard. Ellucian engineering teams are engaged and will provide updates shortly.
Dec 11, 09:42 PST

Dec 11, 2025

Dec 10, 2025

Dec 9, 2025

Dec 8, 2025

ExamSoft Legacy Loading and Delay Issues

Resolved - ExamSoft has provided the following update:

This issue has been resolved. All functions to the legacy portal have been restored.
Dec 8, 09:57 PST

Investigating - ExamSoft has provided the following Issue:

ExamSoft reports that some users are having issues loading or logging into the Legacy Portal. Their team is actively investigating and working to restore normal service as quickly as possible.
Dec 8, 09:25 PST

Dec 7, 2025

No incidents reported.

Dec 6, 2025

Completed - The scheduled maintenance has been completed.
Dec 6, 18:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 21:00 PST

Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Dec 3, 09:58 PST

Dec 5, 2025

Dec 4, 2025

ExamSoft Incident - Legacy Portal Loading Issue

Resolved - Examsoft has provided a final update.

The incident has been resolved and services have returned to normal.
Dec 4, 14:12 PST

Monitoring - ExamSoft has provided an update.

Performance is returning to normal, Legacy portal users should be able to now log in and navigate the portal. ExamSoft will continue to monitor.
Dec 4, 10:56 PST

Update - ExamSoft has provided an update:

ExamSoft is continuing to investigate the reports of Legacy portal issues. Currently, Users are reporting the ability to log in but slowness loading pages.
Dec 4, 10:16 PST

Investigating - ExamSoft provided of reports that some users are having issues loading or logging into the Legacy Portal.

ExamSoft is actively investigating and working to restore normal service as quickly as possible.
Dec 4, 10:16 PST

Dec 3, 2025

Wireless System Maintenance

Completed - The scheduled maintenance has been completed.
Dec 3, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 20:00 PST

Scheduled - We will be performing maintenance on our university-wide wireless system to improve the guest wireless network (WU-GUEST). We do not expect any disruption during operating hours. All wireless access points will be restarted around 3:00AM after all buildings have closed. Any devices connected at that time may briefly lose connection but should reconnect automatically within a few minutes. This update is expected to help resolve reported issues with the guest wireless portal.

Change Control: 29397602
Dec 1, 16:31 PST

Dec 2, 2025