WesternU Status

All Systems Operational

University Networks Operational

eduroam (wireless) Operational

Pomona Campus Operational

North Central Spay & Neuter Center Operational

Rancho Mirage Operational

COMP-Northwest Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Village at Indian Hill Operational

MBVA Lebanon Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Top Hat Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

My.WesternU.edu (previously YOU Portal) Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Jamf (Apple Management) Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2026

No incidents reported today.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

Citrix (Workspace) Issue

Resolved - This issue has been resolved.
Apr 23, 09:44 PDT

Update - We implemented the necessary changes to resolve the pop-up, however it is still appearing. We have opened a support case with Citrix and are working with them to investigate and resolve the issue. In the meantime, please continue to click “OK,” as you should still be able to proceed and use the system without interruption.
Apr 22, 13:17 PDT

Investigating - We are aware of an issue affecting our Citrix (Workspace) environment. After signing in and selecting a application to use, you may encounter a pop-up stating: "Your corporate Citrix environment is currently unsupported. Please contract your IT department to resolve any support related issues." You may be able to click OK on this pop-up and continue on as normal.
Apr 18, 10:02 PDT

Epic- Reported Slowness

Resolved - OCHIN has resolved the performance issues with EPIC.
Apr 23, 08:06 PDT

Monitoring - The slowness seems to have been resolved. OCHIN is currently monitoring.
Apr 22, 11:29 PDT

Investigating - OCHIN is aware of the Epic slowness and is currently investigating this issue. They hope to have a resolution soon.
Apr 22, 09:57 PDT

Apr 22, 2026

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

Apr 17, 2026

Monthly IT Patch Maintenance - April 2026

Completed - The scheduled maintenance has been completed.
Apr 17, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 18:00 PDT

Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Apr 15, 15:30 PDT

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.